[page_header style=”normal” text_color=”dark” title=”Frequently Asked Questions” title_size=”small” title_case=”uppercase” nav_style=”simple” nav_size=”small” bg_size=”original”]
[accordion title=”General Questions”]
[accordion-item title=”Who is Harshal Publications?”]
Harshal Publications is reputed publishing house based out of Gujarat (India), noted for its informative books and periodicals that educate and enhance creative thinking in younger generation.
Children as well as teenagers have inquisitive minds. They are interested in how the world works and why things happen the way they do. Unfortunately, much of what they learn in school comes to them through the process of learning by rote, whereas it is the learning to think which is the real stuff of education. Besides, they remain constrained by the curriculum, and immense knowledge that lies beyond the defined course of their study is kept out of the classroom.
Through SAFARI (the word literally meaning expedition in search of knowledge), Harshal Publications, a more than 30 years old publishing house initiates thought process in young readers, a vital force not only to counter the passive observation fostered by television-dependent age, but also to give them the upper hand in a highly competitive world.
[accordion-item title=”What is SAFARI Magazine all about?”]
SAFARI is an innovative monthly that provides the young readers with a wealth of general knowledge. The magazine that covers a remarkable breadth of subjects like natural wonders of the world, animal and plant life, mysteries of the universe, ancient civilization and great inventions and discoveries. Also quizzes and brain bogglers.
With its unique blend of information, SAFARI enhances young readers ability to reason, to visualize, to make intelligent decisions, to solve problems and to think clearly and creatively. It keeps young minds in top shape, which otherwise would be prone to become stiff and sluggish through passive watching of television and movies and through trivial, time-killing pursuits. SAFARI reflects the body of knowledge generally deemed appropriate for children aged 9 to 15 years, though effectively it is a big people/little people magazine. It is designed so that adults and youngsters work together and explore the fascinating world we live in. Compared with social studies, languages and math, general knowledge has been given relatively low priority in out education system. SAFARI is doing its bit to restore equilibrium, because in the talent-driven society of today, knowledge is power. Tomorrow, when the youngsters grow up, it would be even more so.
SAFARI is not a magazine. It is a concept, the kind of which has never existed before.
[accordion-item title=”How do I write to the Editor?”]
Safari Magazine welcomes letters from its readers. Please use the appropriate form on the Contact Us page to submit mail for our “Letters to the Editor” section. In case if you are sending your letter by regular post, send it to the mailing address which can be found on the Contact Us page. For your letter to be considered, you must include your full name, phone number and postal address.
[accordion-item title=”Does Harshal Publications have a mobile app?”]
Yes. Many publications of Harshal Publications – including Safari Magazine are offered on an iOS app for iPhone and iPad. We also have an Android app for android phones and tablets. Additionally, our website is mobile optimized and compatible with most smart phones.
[accordion-item title=”My questions are not answered here. What do I do next?”]
You can use our Contact Us page to submit a question to the appropriate department of Harshal Publications.
Remember that if your query or question is not sent to the correct department or queue, the answer to your query may be delayed.
[accordion title=”Subscription Queries”]
[accordion-item title=”How do I subscribe?”]
Harshal Publications currently offers a choice of subscriptions for SAFARI magazine. You have a choice to purchase a combo of Print + Digital subscription, Digital subscription, or Print subscription. Visit the Shop and subscribe. You can even choose to Gift a subscription to someone. We’ll send an email to the recipient, announcing your gift.
[accordion-item title=”What is included in a subscription?”]
We offer a choice of subscriptions to choose from. What access you get depends on the type of subscription that you have bought.
This subscription gives you 12 issues of Safari Magazine along with the facility to receive the print edition at your doorstep. All issues when published will be sent via registered parcel or courier service.
This subscription allows you to access 12 issues of Safari Magazine on the official mobile app of Harshal Publications. The app is available for free download from Google Play Store (Android) and Apple App Store (iOS).
[accordion-item title=”How do I manage my subscription?”]
To manage your subscription online, log in to your account or use the Log In button located on our website. Once you are signed in, you can access My Account button to manage your subscription and other orders.
From your account you will be able to renew your subscription as well as manage other orders that you may have placed from our secured Online Shop.
If you would prefer to contact Customer Support directly for subscription or order related issues, use our Contact Us section to raise a support ticket.
[accordion-item title=”How do I cancel my subscription?”]
To cancel your subscription, log in to your account or contact Customer Support from the Contact Us section.
[accordion title=”Website and Digital Access”]
[accordion-item title=”How do I get access to Digital resources?”]
Access to all Digital resources – including Safari Magazine is available only via our mobile app. The mobile app is available for both iOS and Android. The app is free to download from Google Play Store and Apple App Store.
If you already have subscribed to the Digital edition of Safari magazine you would have been emailed a username and password. These are your access credentials which will work on the mobile app as well as the website.
Once you have successfully logged in; you will be taken to the library of magazines or books that you have access to. Click on each magazine cover to view the issues available to you, then click on the issue to view the additional resources for that issue.
If you are having trouble accessing any of the digital resources, do open a support ticket from Contact Us page.
[accordion-item title=”Which web browser is recommended for viewing the website?”]
Our site is designed to be fully supported by recent versions of Chrome, Safari, and Firefox, as well as Internet Explorer and Edge.
Moreover, the website is fully responsive and can be accessed from any smartphone, tablet or desktop.
[accordion-item title=”Why should I create an account on the website?”]
You need to create an account with Harshal Publications to conveniently manage your subscription, your orders and your emailed newsletters. If you are a subscriber to Safari Magazine, you will need to create an account to access the iOS app on an iPad or iPhone or the Android edition on an Android device. If you have the Print + Digital or the Digital subscription to Safari Magazine, your Digital Library will be found in your account.
[accordion-item title=”I have a technical question about website and/or mobile app that is not answered here. What do I do?”]
For technical questions about the website and/or the mobile app that are not answered here, please visit our Contact Us page. Please select “Technical Problem” to start raising a support ticket. Please do provide your platform and browser version for faster resolution to your problem.
[accordion-item title=”How do I access the books and magazines on my mobile device or tablet?”]
Harshal Publication’s website is mobile optimized and can be viewed on most smartphones or tablets in a web browser.
Subscribers with a Print + Digital subscription or a Digital subscription can view their Digital Library on mobile devices by using the mobile app of Harshal Publications.
iPad or iPhone users can download the iOS app and access content on their Apple devices. Users will be prompted to login in the iOS app to access content. If you are a subscriber and wish to access your issues in the iOS app, login to your account using the email address associated with your subscription.
Subscribers using Android devices can download the Android edition from the Google Play store. If you are a subscriber and wish to access your issues in the Android edition, login to your account using the email address associated with your subscription.
[accordion title=”Shipping and Delivery”]
[accordion-item title=”When will I receive my print magazines/books?”]
Please allow up to two weeks for delivery of magazine issue or book orders.
Digital orders can be accessed on our mobile app with 24 hours of placing an order.
[accordion-item title=”How is my order shipped?”]
All orders of Print edition are properly packed and labeled before shipping. During monsoon we take extra precaution of adding a shrink-wrap to the packing.
All orders are shipped via registered post or courier service.
[accordion-item title=”Why has my magazine and/or order not arrived?”]
Please keep in mind that in India it takes roughly two weeks and for all International orders it takes two to four weeks from when you placed your order for shipments to reach you.
For those who have subscribed to the Print edition of Safari Magazine, we request them to check with your local post office first. There could be a delivery problem or delay.
If more than a five business days have passed since the estimated arrival date, please raise a support ticket from the Contact Us page so that we can assist you.